Updated March 17, 2026

Ono Hawaiian BBQ Gift Card User Agreement

This Ono Hawaiiain BBQ Gift Card User Agreement (“Agreement”) describes the terms and conditions (“Terms and Conditions”) that apply to use of Ono Hawaiian BBQ Gift Cards (“Card” or “Cards”) issued by Ono Hawaiian BBQ, LLC (“Ono”), whether purchased at Ono Hawaiian BBQ restaurants, through Ono’s website at onohawaiianbbq.com/giftcards/, or from Ono’s authorized third-party sellers. This Agreement is between you, the purchaser or receiver of the Gift Card, and Ono, along with Ono’s owners, affiliates, and subsidiaries. By purchasing, accepting, or using a Card, you agree to be bound by this Agreement. Do not purchase, accept, or use a Card if you do not accept this Agreement and the Terms and Conditions herein. You may only use a Card in accordance with these Terms and Conditions.

Promotional Cards and Coupons Not Applicable

This Agreement is only for Ono Hawaiian BBQ Gift Cards as described herein. This Agreement does not apply to promotional cards or coupons (such as promotional cards redeemable for a purchase value at Ono restaurants, or “buy one meal/get one free meal” coupons, all of which may have expiration dates) or other special offers.

General Card Information; Purchasing and Maintaining Cards

Cards can be purchased at Ono Hawaiian BBQ restaurants, through authorized third-party sellers, or Ono’s website onohawaiianbbq.com/giftcards/. Only Cards purchased at these sources are valid. Cards obtained from unauthorized sellers, resellers, or other providers, including on-line auction sites or sales forums, will not be deemed valid or honored, nor will Ono have any liability for such Cards. Ono may refuse to sell Cards at any time.

Cards are closed-loop gift cards issued in U.S. dollars. Card balances may not be transferred to another Card; however certain States require cash refunds for a gift card up to a certain amount, as described in further detail below.

You are responsible for all transactions from the use of your Card, whether you authorize such transactions. It is your responsibility to obtain and maintain receipts for Card purchases and any other Card transactions to verify all purchase activity associated with the Card. You are not permitted to stop or delay a payment initiated by use of your Card.

Redemption

Cards are only redeemable for purchases of food and beverages at participating Ono restaurants in the United States and for direct on-line orders through Ono’s website at order.onohawaiianbbq.com. Card may not be used for orders through third party delivery sites. Cards may not be used to purchase another Card. Cards may not be accepted at all Ono restaurant locations. Your Card must be present for use in our restaurants. Ono will not check or redeem any balance for a Card that is not present at a restaurant when redemption is requested.

Upon any purchase using the Card, the amount available on the Card will be reduced by the amount of such purchase. Such reduction is often immediate, but occasionally a period of time may pass beforehand. Ono may temporarily limit or disallow redemptions for technical, legal, or other unforeseen reasons. Ono may refuse to accept or redeem any Card or limit use of a Card upon having reasonable belief of unauthorized or unlawful possession, acquisition, or use associated with the Card.

Cards have no cash value and may not be redeemed for cash, except see below regarding where Card cash-out is mandated in certain States. Cards have no value or redemption ability until they are activated.

No Expiration and No Fees

Cards do not expire. No service fees or other fees are applied to Cards.

All Sales Final; No Refunds

Card purchases are final and non-refundable.

Lost, Damaged, or Stolen Cards; Unauthorized Use of Cards

You should protect your Card like cash. Lost, damaged, or stolen Cards may be replaced only at Ono’s discretion and require that you have a copy of the sales or activation receipt for the Card. Ono will not refund any cash amount for a lost or stolen Card, except as required by law, and not without a copy of the sales or activation receipt for the Card.

Ono is not responsible for unauthorized Card use. If your Card is lost or stolen and later redeemed by an unauthorized third party, Ono is not obligated to provide a new Card or redeem any value on your Card.

No Resale or Reloading

You may not sell a Card or otherwise barter for an exchange with the Card. You are free to transfer or gift a Card for no monetary value. Value cannot be reloaded or readded onto a Card.

Maximum Value

The maximum purchase amount of a Card is $500.00. You may not purchase multiple Cards with a total value exceeding $5,000.00 in any one day.

MANDATORY BINDING INDIVIDUAL ARBITRATION

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF ALL DISPUTES BETWEEN YOU AND ONO THROUGH BINDING ARBITRATION INSTEAD OF THROUGH A JUDGE OR JURY TRIAL AND CLASS OR REPRESENTATIVE ACTION. ARBITRATION IS FINAL AND BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF YOUR RELATIONSHIP WITH ONO AND THESE TERMS AND CONDITIONS.

ARBITRATION AGREEMENT, CLASS ACTION WAIVER, PUNITIVE DAMAGES WAIVER: You and Ono agree that any dispute, whether at law or equity, arising out of or relating to this Agreement, the Terms and Conditions, any prior terms or conditions relating to the Cards, or your use of a Card, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual binding arbitration, except when you or Ono file claims in small claims court as permitted herein. This agreement to arbitrate includes, without limitation, the interpretation and scope of this provision and the arbitrability of the controversy, dispute, demand, claim, or cause of action, Ono’s Privacy Policy and data policies, or your purchase, acceptance, or use of a Card (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) (a “Claim” or “Claims”). You and Ono agree that any arbitration under this Agreement will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations, or proceedings as a private attorney general, are not permitted. You and Ono agree to waive the right to trial by jury.

This agreement to arbitrate is binding upon your and Ono’s predecessors, successors, affiliates, subsidiaries, owners, parents and assigns. As used in this section, “Ono” also includes Ono’s respective employees, officers, directors, agents, and representatives and may further include any third party providing any product, service, or benefit to you or Ono in connection with these Terms and Conditions, any prior related agreement, or a Card, if such third party is named as a co-party with Ono in any Claim.

The Agreement evidences a transaction in interstate commerce, and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate, wherein you and Ono further agree that the arbitration will not be subject to any state arbitration law. This agreement to arbitrate shall survive termination of this Agreement. If any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. You and Ono both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

Arbitration Rules: The arbitration will be conducted before one commercial arbitrator from the American Arbitration Association (“AAA”) under AAA’s Commercial Arbitration Rules and, if deemed applicable by the arbitrator, the Supplementary Procedures for Consumer Related Disputes (collectively, “Rules and Procedures”). Information about the Rules and Procedures, arbitration generally, and fees are available upon request from AAA by phone at 1-800-778-7879 or online at www.adr.org.

Initial Resolution Attempt and Demand for Arbitration Required: The party wishing to initiate arbitration to resolve a Claim must first serve a written demand for arbitration (“Demand”) on the other party. You and Ono agree to serve the Demand as follows: (1) you will send your Demand via certified mail to Ono at 1315 Valley Vista Drive, Diamond Bar, California 91765 and (2) Ono will send Ono’s Demand via certified mail to your last known address available in the public record. The postmark date of the certified mail will be the date the Demand was deemed sent. Any Demand by you or Ono must identify the parties to the Claim, describe the legal and factual basis of the Claim, and specifically state the remedy sought. The Demand must be sent within the time limits that would apply to a party’s Claim if it were being resolved in a court and not by arbitration. If you and Ono resolve all Claims in the Demand within sixty (60) days, the Demand will not be forwarded to AAA to initiate arbitration.

Arbitration Procedures: If a Demand for arbitration is made and the Claim is not resolved within sixty (60) days, the party that sent the Demand shall forward the Demand to AAA. Any arbitration will take place in the federal judicial district of Your residence.

You and Ono and agree to select the arbitrator from AAA and through mutual agreement. If the parties have not agreed upon an arbitrator within 30 days of filing a Demand with AAA (if arbitration proceeds), you and Ono agree that AAA will be authorized to appoint an arbitrator whose determinations will have the same force and affect as if the parties had selected the arbitrator by mutual agreement.

In addition to other agreements in this arbitration provision, you and Ono agree:

(a) each party must bring a Claim in their individual capacity, and not as a representative plaintiff or class member in any purported class or representative proceeding – THIS MEANS YOU ARE WAIVING ANY RIGHT TO BRING A CLAIM AS PART OF A CLASS ACTION OR REPRESENTATIVE ACTION;

(b) the arbitrator may not consolidate more than one person’s claims, may not otherwise preside over any form of a representative or class proceeding, and may not award class-wide relief;

(c) in the event that you can demonstrate that the costs of arbitration are prohibitive compared to the costs of litigation, Ono will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary and reasonably appropriate to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation;

(d) Ono may assume responsibility for any or all arbitration costs in its sole discretion;

(e) the arbitrator will honor claims of privilege and privacy recognized at law;

(f) the arbitrator may award any individual relief or individual remedies that are expressly permitted by applicable law;

(g) each party will pay its own attorneys’ fees and expenses, unless there is a statutory provision requiring the prevailing party to be paid its fees and litigation expenses, and the arbitrator awards such attorneys’ fees and expenses to the prevailing party, wherein the fees and expenses awarded will be determined in accordance with the applicable law;

(h) all administrative fees and expenses of arbitration will be determined by AAA or the arbitrator in accordance with the Rules and Procedures;

(i) the arbitrator may not award relief in excess of or contrary to the law governing the Claims, including, but not limited to, punitive damages;

(j) the arbitrator must apply the Federal Rules of Evidence;

(k) the losing party may have the award reviewed in accordance with the review procedures set forth in the Rules and Procedures; and

(l) judgment on any arbitration award may be entered in any court having proper jurisdiction; and

(m) any arbitration shall be confidential, and neither you or Ono may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award.

Survival of Agreement to Arbitrate and Severability: This agreement to arbitrate will survive termination of your relationship with Ono, along with these Terms and Conditions and any voluntary payment of debt in full by you or any bankruptcy by you or Ono. If any part of this agreement to arbitrate is deemed invalid, unenforceable, or illegal, or otherwise conflicts with the Rules and Procedures, then such part will be severed from this agreement to arbitrate, while the remainder of this agreement to arbitrate will remain in effect.

Opt-Out of Arbitration: If you wish to opt out of the agreement to arbitrate in these Terms and Conditions, then you must notify Ono in writing within 30 days of the date that you first became subject to the arbitration provision or within 30 days of the effective date of any material change to these Terms and Conditions. You can opt out by sending a written request to Ono by certified mail at 1315 Valley Vista Drive, Diamond Bar, California 91765. Your opt-out request must include your name, address, phone number, email address, and a copy of the front and back of the Card.

Limitation of Liability

ONO MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE CARD, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE. IN THE EVENT THAT A CARD IS NON-FUNCTIONAL OR ONO IS LIABLE TO YOU, YOUR SOLE REMEDY, AND ONO’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD BASED ON THE LAST KNOWN BALANCE OF SUCH CARD. ONO SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT, REVENUE OR USE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, EVEN IF ONO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ONO SHALL HAVE NO LIABILITY FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF, A CARD THROUGH ACCIDENT, MISUSE, OR FRAUDULENT MEANS OR DEVICES BY YOU OR ANY THIRD PARTY, OR AS A RESULT OF ANY DELAY OR MISTAKE RESULTING FROM ANY CIRCUMSTANCES BEYOND OUR CONTROL.

Certain state laws restrict limitations on implied warranties or the exclusion or limitation of certain damages. If you are afforded the provisions of such state laws, then some of the above disclaimers, exclusions, or limitations may not apply to you, such that you may have additional rights under this Agreement. In such states, Ono’s liability is limited to the extent permitted by law in those states.

Agreement Revisions

Ono may revise this Agreement on occasion and in its sole discretion without special notice to you. Ono may notify you of such revisions by any reasonable means and within a reasonable time, including by posting revisions to this Agreement at onohawaiianbbq.com/giftcards/ which shall be effective at the time of posting. Your use of a Card after Ono has given notice of such revisions constitutes your acceptance of the Agreement revisions. Any change in the date of this Agreement shall constitute notice to you of revisions to the Agreement.

Assignment

Ono may assign its obligations with respect to the Card at any time, in which case such assignee shall become the issuer and sole legal obligor to you and any Card-holder.

Governing Law; Severability

This Agreement shall be governed by the laws of the State of California without giving effect to principles of conflict of laws. If any part of this Agreement is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Ono’s failure to enforce the strict performance of any of these Terms and Conditions will not constitute a waiver of our right to subsequently enforce these Terms and Conditions.

Entire Agreement; Interpretation

This Agreement (together with the language printed on the Card) forms the complete agreement between you and Ono for the Card and the subject matter herein and supersedes and merges all prior proposals and all other agreements. Section headings are used for convenience only and do not affect interpretation of this Agreement.

Privacy Statement

For more information about how Ono collects, uses, or discloses any of your information in relation to Cards, please refer to Ono’s Privacy Policy at onohawaiianbbq.com/privacy-policy/.

Balance Inquiry

For Card balance questions, go to onohawaiianbbq.com/giftcards/. You may also check Card balance at participating Ono restaurants. Card balances provided to you may only be estimates. Card balances are usually adjusted upon Card purchases but may be delayed for technical or other reasons. You should be prepared to present all receipts showing your Card transactions if you have any questions about your Card balance.

California cash refund: At any of Ono’s restaurants located in California, Ono will issue a cash refund of the remaining Card value if such value is less than $15.00 USD.

Contact

For any questions regarding this Agreement or your Card, please email [email protected] or visit Ono’s website at onohawaiianbbq.com.